Booking and Payment

Booking and General Conditions

RESERVATION/ PAYMENT

Various methods of Payment:

TT or BANK-IN CASH

We will provide you our company bank account details - Maybank, you can bank-in direct to our company account and FAX us the bank-in-slip for reference. Please bear in mind that all TT charges are to be borne by the customer.

CREDIT CARD - Visa or Mastercard Only

You can pay with your credit card using our credit card payment system. The local bank is Maybank. The credit card payment system goes through Maybank and payment for bookings made through Our company form Jom Happy Holiday Beaches will be reflected as our company in the customer's credit card statement. The list of e-commerce merchants on Maybank is as in http://www.maybank2u.com.my

Customers payment via credit card will be charged a 3.5% handling fee. Customers are also required to complete and sign a credit card form provided and return by fax to Jom Happy Holiday Beaches prior to bookings made on behalf of customers

Please note that all reservations are tentative and we cannot guarantee any reservation until payment and confirmation is received. thank you

REFUNDS

There would be no refunds for cancellation after the tour has commenced or for any tours, transfer, accommodation, meals or any other services provided not utilised.

Any refunds will not cover foreign exchange rate differences, bank charges for refund and the handling charge incurred.

Our company form Jom Happy Holiday Beaches merely acts as a platform for products and services of the suppliers and shall not be responsible nor liable for Overbooking, misinformation or mishandling of any reservation or booking by the suppliers, Any other dissatisfaction or complaint of the member relating to the quality of the products or services provided by the supplier or otherwise howsoever, Any damage or loss to your personal property or personal injury howsoever sustained or caused. 

TRAVEL REQUIREMENTS

It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip.

CANCELLATION CHARGE

14 days or more to check in date/commencement of tour date(50% of tour cost)
13 days or less to check in date/commencement of tour date(70% of tour cost)
After check in date/commencement of tour date (100% of tour cost)

The handling charges incurred on bookings are non-refundable.

Some travel operators and management require 100% non-refundable cancellation upon booking. Some travel operators and management also impose this no-cancellation policy upon booking during peak seasons. Please check with us prior to booking if you are not absolutely sure of your travel plans.

POSSIBLE CHANGES

It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. The company will substitute arrangements of the similar standard, should it occur. However no refunds will be available.

TOUR/PACKAGE FARE EXCLUDES

Excess baggage charges, personal and baggage insurance, beverages, gratuities to drivers and escorts and all other items of a personal nature; and optional tours. Tips for drivers and guides (at your discretion). Admission fees are excluded unless otherwise stated.

PRICING & SERVICE CHARGES 

All rates hotels, transfers and package rates stated in the website is subject to 10% service charge and 5% government tax unless specifically mentioned that the price is nett.

The travel operators listed on Our company form Jom Happy Holiday Beaches reserves the right to make changes to their pricing without prior notice.

How To Book

1. Search for holiday package.

2. Click on enquiry button and send us an email to jomholiday.yahoo.com with:

a) name

b) no of guests

c) check-in, check-out dates

d) other requirements eg vegetarian meals , extra mattress, late departure, bed size

e) flight details (if any)

3. We will reply within 24 hours (Mon-Fri) to confirm availability and costing

4. Once availability is confirmed, please confirm your booking interest within 48hours

5. Once booking is confirmed, we will email you the reservation details and payment method. Payment methods as follow:

~ Telegraphic Transfer (outside of Malaysia) or through ATM machine through any Maybank branches (within Malaysia). Please fax us a copy of the bank slip to +6 03 2691 3675 for reference purposes and include in the fax copy your name and if possible, your contact number. Please bear in mind that all TT charges are to be borne by the customer. All bookings made less than 7 working days must be on guaranteed basis and payment guaranteed by credit card payment only

~ Online payment transactions using credit cards ie VISA or Mastercard. A payment link will be forwarded to you together with the reservation details. Please note that there is a handling fee for online credit card transactions.

Handling Fee

What is Handling Fee?

This fee is charged when payment is made through credit cards, debit cards, or charge cards. The fee is charged per transaction made. No fee is charged for direct debit payments.

What is it for?

For online payments, one worry normally encountered is about the safety of the booking system and in order to provide our guests with a safe booking environment and a peace of mind we work with our tech partners to constantly monitor and provide enhancemment to the security features for online credit, debit and charge card payments. The handling fee is to subsidise the cost of the payment systems.

6. Upon receiving payment, we will email you the evoucher as confirmation of booking and payment made. Please print a copy of the evoucher to present upon check in at your destination.

Thank you